Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt and proof of purchase.

To start a return, you can contact us at shopaelinjewelry@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopaelinjewelry@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

DELIVERY CHARGES

Please keep in mind we do not offer free returns. When returning unwanted items you will be liable for the cost of mailing it back to us. Unless the item received was faulty.  

RETURNING SALE ITEMS

Certain types of items cannot be returned, like earrings. Please get in touch if you have questions or concerns about your specific item. Please keep in mind, we cannot accept returns on sale items or gift cards.

All sale items are final sale and are not eligible for an exchange or return. This includes items purchased with coupon codes.

 

 

UNCLAIMED PACKAGES

If you missed your delivery and fail to pick up your package, Canada post will automatically send back your package to us. We are under no circumstances held responsible for unclaimed packages. Please double check your shipping information is correct at checkout and chose a shipping method that works for you. Whether that's an untracked or tracked package. Should you package get sent back to us, a refund will automatically be processed minus shipping costs and a 15% processing fee. It is the customers responsibility to make arrangements to have the parcel redelivered within an appropriate time frame.

 

 

NOTIFICATION OF RETURN OR EXCHANGE

Once your returned order has been processed from our warehouse we will email to let you know we have received it. If you do not receive an email from us within 14 days, please contact us at shopaelinjewelry@gmail.com